Reolink Client Recording Missing Issue: A Frustrating Experience

The Reolink client, a popular security camera solution, has been experiencing a recurring issue where recordings are missing or incomplete. This problem has left many users frustrated and searching for answers.

To understand the root cause of this issue, it is essential to outline the various features that the Reolink client provides. The software allows users to share content on social media platforms like YouTube, Google Maps, and Flixmedia, while also enabling them to log in, personalize their page, fill out forms, collect data for website improvement, send targeted marketing messages, remember user preferences, and provide better customer service through online chat.

Cookies play a crucial role in enhancing the user experience on the Reolink client. These small text files are stored on the device, allowing the software to remember past visits, choices made, and other relevant information.

In my case, I experienced the 'Reolink Client Recording Missing' issue when trying to playback recordings from multiple cameras using Windows Media Player (WMP) or VLC media player. The problem persisted even after checking the recording files on both platforms. To resolve this issue, I was told by technical support that it is due to the design of the product and there is currently no setting to change the screen resolution.

I discovered that changing the Stream Clear resolution from 3840*2160 to 2560*1440 helped solve the problem temporarily. However, this solution did not address the underlying issue. The recordings still had a square format, but at least they were readable in both WMP and VLC.

Another peculiar observation was that I could only read the video files with VLC media player, while Windows Media Player (WMP) refused to play them despite recognizing the file format. This inconsistency made it challenging to pinpoint the root cause of the issue.

After further investigation, I found that my four cameras were experiencing similar recording issues, and the problem persisted even when accessing videos directly from FTP or using the PC client's direct recording feature.

The only workaround for me was to use a lower resolution (2560*1440) while capturing video. This solution worked, but it limited the quality of the recordings. I also noticed that my NAS client via direct recording PC Client or FTP worked perfectly without any issues with the recording format size.

In conclusion, the 'Reolink Client Recording Missing' issue is a frustrating problem that affects many users. While technical support has acknowledged the issue as a known problem, it remains unclear when and if a permanent solution will be implemented. Until then, users may need to experiment with different resolutions or workarounds to resolve the issue.

If you have experienced similar issues with your Reolink client recording missing, please share your experiences in the comments below. Your feedback can help the engineers identify and solve this problem more efficiently.